Material Detail

The literature on the future of banking in the face of AI reveals a trajectory of increasing automation, enhanced data-driven decision making, and evolving regulatory considerations. Across the selected works, AI’s strengths are anchored in well-defined, data-rich contexts where automated systems can augment or, in some cases, partially substitute human judgment in routine or high-volume tasks. The early emphasis is on built-in efficiency gains and scalable, 24/7 service capabilities that reshape customer interactions and core banking processes.

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